Frost
Well-Known Member
Today I started looking for a way to use an I-Pad as a remote control.
Not wanting to get an IR adaptor I looked for alternatives.
I found a Comcast XFINITY app that would let me control the tv via my I-Pad or other I- device.
I thought how cool it was that such a thing existed, I knew I would not be able to control all the devices such as the sound system or the optical player but I could at least change channels and such with a remote I could actually read.
I looked it up online and found that my Scientific Atlanta cable box was incompatible.
All the Scientific Atlanta / Cisco and a host of others are incompatible.
I called Comcast support and they assured me I could take my cable box to the office and swap it for one that was compatible.
Sooo I take a long lunch run to the house grab the box and haul butt to the Comcast office.
Once there I stand in a huge line, the lady at the counter was very nice and gave me a new box and remote with a minimum of fuss.
On the way out the door I happened to look at the bottom of the device and discovered that it was also a Scientific Atlanta.
I turned around and spoke with a supervisor who informed me that we do not have that capability here in Bugtussle.
CRAP!
Now not only have I lost two hours of my life I am no better off than I was.
In fact I am worse off because I have an un-programed remote to fight with tonight.
Jeez! I would have expected this sort of thing if I lived in Hooterville but not here in Bugtussle!
First my I-Phone gets a crappy signal because AT&T concentrates it's efforts in major cities and now this!
I decided I was going to call customer service and complain hoping they would get the word out so this would not happen to anyone else.
I spoke to a young man who issued me a service credit for my trouble and promised he would make his supervisor aware of this problem.
That was more than I had hoped for.
Good recovery Comcast.
We should have that capability sometime this summer.
To bad Comcast guys can't do anything about AT&T...
Not wanting to get an IR adaptor I looked for alternatives.
I found a Comcast XFINITY app that would let me control the tv via my I-Pad or other I- device.
I thought how cool it was that such a thing existed, I knew I would not be able to control all the devices such as the sound system or the optical player but I could at least change channels and such with a remote I could actually read.
I looked it up online and found that my Scientific Atlanta cable box was incompatible.
All the Scientific Atlanta / Cisco and a host of others are incompatible.
I called Comcast support and they assured me I could take my cable box to the office and swap it for one that was compatible.
Sooo I take a long lunch run to the house grab the box and haul butt to the Comcast office.
Once there I stand in a huge line, the lady at the counter was very nice and gave me a new box and remote with a minimum of fuss.
On the way out the door I happened to look at the bottom of the device and discovered that it was also a Scientific Atlanta.
I turned around and spoke with a supervisor who informed me that we do not have that capability here in Bugtussle.
CRAP!
Now not only have I lost two hours of my life I am no better off than I was.
In fact I am worse off because I have an un-programed remote to fight with tonight.
Jeez! I would have expected this sort of thing if I lived in Hooterville but not here in Bugtussle!
First my I-Phone gets a crappy signal because AT&T concentrates it's efforts in major cities and now this!
I decided I was going to call customer service and complain hoping they would get the word out so this would not happen to anyone else.
I spoke to a young man who issued me a service credit for my trouble and promised he would make his supervisor aware of this problem.
That was more than I had hoped for.
Good recovery Comcast.
We should have that capability sometime this summer.
To bad Comcast guys can't do anything about AT&T...
